3.4.3.1 Process Miscellaneous Customer Requests : Process Miscellaneous Customer Requests Detailed Process Model Description : 1.2 3.4.1.1 Manage Customer Contact
1.2 3.4.1.1 Manage Customer Contact
Reference: Process Miscellaneous Customer Requests Process Model - Page 1 for the associated business process diagram.
Actor/Role: CSR, CC&B
Description: Keep record of reason for customer contact. The process is provided in 3.4.1.1 Manage Customer Contact.
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